SHIPPING &
RETURNS

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Delivery Timeframes

Once your order has been confirmed and payment has been successfully processed, delivery typically takes 1–3 business days, depending on your location and the shipping method selected at checkout. Business days exclude weekends and public holidays observed in the United Arab Emirates.

Please note that delivery timeframes are estimates and not guarantees. Factors outside our control — such as customs processing, extreme weather, courier delays, or public holidays — may occasionally affect delivery times.

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Order Processing

Orders are processed and dispatched from our facility once payment has been confirmed. You will receive:

• A confirmation email when your order is placed
• A separate shipping confirmation with tracking information once your order has been dispatched

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Shipping Fees

Shipping fees, if applicable, are calculated at checkout based on your delivery location, order value, and the shipping method selected. Any applicable shipping charges will be clearly displayed before you complete your purchase.

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Delivery Address

Please ensure that the delivery address you provide at checkout is complete and accurate. StephenCharles is not responsible for delays or non-delivery resulting from incomplete, incorrect, or outdated address information. If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery, which may incur an additional shipping charge.

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Order Tracking

Where tracking is available, you will be able to monitor the status of your delivery using the tracking link or number provided in your shipping confirmation email.

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Return Window

You have 14 days from the date of delivery to request a return, with the delivery date counted as day one. Requests submitted after this window has closed will not be eligible for a return.

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Return Eligibility Conditions

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• In their original condition with all original tags, labels, and packaging attached and intact
• Free from any signs of wear, damage, alteration, or odor (including perfume, deodorant, or smoke)
• Accompanied by proof of purchase (order number or confirmation email)

Items that do not meet these conditions may be refused and returned to the customer at their own cost.

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How to Request a Return

To initiate a return, please contact our client support team at support@stephencharles.com or through your account order history, quoting your order number and the item(s) you wish to return. We will guide you through the return process.

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Return Shipping & Refunds

A return shipping charge applies to all approved returns. This charge will be deducted directly from your refund amount. Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed to your original method of payment, less any applicable return shipping charge
• Please allow a reasonable processing time for the refund to reflect in your account
• Original shipping fees paid at checkout (if any) are non-refundable, unless the return is due to a fault or error on our part

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Exchanges

We are happy to offer exchanges for a different size:

• Exchanges are free of charge — no return shipping fee applies
• Exchange requests must be submitted within the same 14-day window
• The item must meet the same eligibility conditions outlined in Section 07
• Exchanges are subject to stock availability

To request an exchange, contact our customer support team at support@stephencharles.com.

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Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 14 days of delivery at support@stephencharles.com with your order number and photos of the issue. We will cover the cost of return shipping in full, and you will be offered a replacement, exchange, or full refund.

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Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange unless faulty, including:

• Items marked as ‘Final Sale’ or ‘Non-Returnable’ at the time of purchase
• Underwear, swimwear, and similar intimate apparel where hygiene seals have been removed
• Personalized or custom-made items
• Any such exclusions will be clearly indicated on the relevant product page prior to purchase.

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International Orders

If your order is shipped internationally, please note that customs duties, import taxes, and other charges may apply upon delivery, and these are the responsibility of the customer. Delivery timeframes for international orders may differ from the standard 1–3 business day estimate.

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Contact Us

If you have any questions about shipping, returns, or exchanges, our client support team is happy to help:

Email: support@stephencharles.com

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Changes to This Policy

We may update this Shipping & Returns policy from time to time. Any changes will be posted on this page with a revised ‘Last updated’ date. The policy in effect at the time you place your order will apply to that order.